Privacy Policy

Introduction

Welcome to Pentora Educational Platform ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our educational platform.

By using Pentora, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Account Information: Name, email address, username, and password
• Profile Information: Grade level, subjects of interest, learning preferences
• Educational Data: Quiz scores, progress tracking, completed lessons
• Communication Data: Messages sent through our contact forms or support channels

Automatically Collected Information

We automatically collect certain information when you use our platform:

• Usage Data: Pages visited, time spent on platform, features used
• Device Information: IP address, browser type, operating system
• Performance Data: Loading times, error reports, system performance

How We Use Your Information

We use the collected information for the following purposes:

• Educational Services: Provide personalized learning experiences and track progress
• Account Management: Create and maintain your account, authenticate users
• Communication: Send important updates, respond to inquiries, provide support
• Platform Improvement: Analyze usage patterns to enhance our services
• Security: Protect against fraud, abuse, and security threats
• Legal Compliance: Comply with applicable laws and regulations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Trusted third-party services that help us operate our platform
• Legal Requirements: When required by law or to protect our rights
• Safety: To protect the safety of our users or the public
• Business Transfers: In connection with a merger, acquisition, or sale of assets

All third-party service providers are contractually obligated to protect your information and use it only for the specified purposes.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption: Data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls limit who can view your information
• Regular Audits: We conduct regular security audits and assessments
• Secure Infrastructure: Our platform is hosted on secure, monitored servers

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for basic platform functionality
• Performance Cookies: Help us understand how you use our platform
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect platform functionality.

Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to certain types of data processing

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

Children's Privacy

Pentora is designed to serve learners of all ages, including children under 13. We take special care to protect children's privacy:

• We collect only the minimum information necessary for educational purposes
• We do not use children's information for marketing or advertising
• Parents can request access to, correction of, or deletion of their child's information
• We comply with applicable children's privacy laws, including COPPA

If you are a parent or guardian and have concerns about your child's privacy, please contact us immediately.

Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes:

• We will update the "Last Updated" date at the top of this policy
• We will notify users of significant changes via email or platform notification
• Continued use of our platform after changes constitutes acceptance of the updated policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days of receipt.